Privacy Policy
Privacy Policy – Purpose
AMC GLOBLE respects the privacy and confidentiality of clients, prospective clients, students, skilled professionals, business clients and website visitors.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when providing education consultancy, visa support, migration-related support, RPL support, skills assessment support, course advisory, career pathway support and related services.
By contacting AMC GLOBLE, submitting an enquiry, booking a consultation, sending information, uploading documents or continuing to deal with us, you acknowledge that you have read this Privacy Policy and consent to AMC GLOBLE handling your personal information in accordance with this Policy.
Personal Information We May Collect
We may collect personal information that is reasonably necessary for providing our services. This may include your name, contact details, address, date of birth, nationality, passport details, visa history, education records, employment history, resume, references, English test results, skills assessment documents, RPL evidence, financial evidence, family information where relevant, identity documents, consultation notes and communication records.
We may also collect basic website information such as enquiry form details, device information, browser type, pages visited and other information collected through cookies or analytics tools.
Sensitive Information
Some information provided to AMC GLOBLE may be sensitive, including passport details, identity documents, visa history, health-related information, financial evidence, police checks, family information or other information required for education, visa, skills assessment, RPL or related application support.
We collect sensitive information only where reasonably necessary for the services requested, where you provide it to us, or where required or permitted by law.
How We Collect Information
We may collect information directly from you through website forms, email, phone, WhatsApp, SMS, social media, meetings, online uploads or consultations.
We may also collect information from education providers, assessing authorities, government departments, professional advisers, your authorised representative, family member, employer, sponsor or other third parties where you have authorised this or where it is reasonably necessary for the services requested.
Why We Use Personal Information
We use personal information to respond to enquiries, assess your needs, provide education and pathway support, assist with course selection, support admission processes, assist with visa and migration-related support where permitted, assist with RPL and skills assessment support, prepare document checklists, communicate with relevant third parties, manage client records, issue invoices, provide service updates, improve our services and comply with legal or business obligations.
We will not use your personal information for unrelated purposes unless you consent or unless required or permitted by law.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary for the services requested. This may include disclosure to education providers, RPL providers, skills assessment bodies, government departments, registered migration agents, legal practitioners, professional advisers, IT and cloud service providers, payment processors, administrative support staff, contractors or your authorised representatives.
We do not sell client personal information to third parties.
Overseas Access or Processing
Some communication, support work, technology systems or service providers may involve staff, contractors or providers located in Australia or overseas. Where this occurs, we take reasonable steps to ensure personal information is handled securely and confidentially.
By providing information to AMC GLOBLE, you acknowledge that your information may be accessed, stored or processed through secure systems in Australia or overseas where reasonably necessary for service delivery, administration, communication or technology support.
Data Security
AMC GLOBLE takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include password-protected systems, restricted access to client files, secure email and cloud storage practices, limited access based on business need, confidentiality expectations for staff and contractors, and secure disposal of information that is no longer required.
No electronic transmission or storage method is completely secure. Clients should take care when sending documents electronically and notify us immediately if they believe information has been sent incorrectly or accessed without authority.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, manage client matters, maintain business records, comply with legal obligations, resolve disputes and protect our legitimate business interests.
Where information is no longer required, we may securely destroy, delete, archive or de-identify it, subject to any legal or business record-keeping obligations.
Access and Correction
You may request access to personal information we hold about you or request correction of information that is inaccurate, incomplete or outdated.
We may need to verify your identity before processing access or correction requests. In some circumstances, access or correction may be refused where permitted by law, but we will explain the reason where appropriate.
Marketing Communication
AMC GLOBLE may use your contact details to send service updates, education pathway information, migration-related updates, newsletters, event information or promotional material where permitted by law.
You may ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option where available.
Migration Advice and Professional Advice
AMC GLOBLE may provide education consultancy, general pathway information, document support and related client services.
Where migration advice, immigration assistance, legal advice, tax advice, financial advice or other specialist professional advice is required, such services must be provided by appropriately registered or qualified professionals, including registered migration agents, Australian legal practitioners, tax agents, financial advisers or other authorised professionals where applicable.
Client Responsibility
Clients are responsible for providing accurate, complete and up-to-date information.
If you provide information about another person, including a spouse, family member, dependant, employee, referee or sponsor, you confirm that you are authorised to provide that information and that the person is aware of this Privacy Policy.
Complaints and Privacy Enquiries
If you have any concerns about how AMC GLOBLE handles your personal information, please contact us.
Privacy Contact: AMC GLOBLE – Privacy Officer
Email: Info@amcgloble.com.au
Phone: +0291398872
Address: 4/15 Moore Street, Canberra City ACT 2601
We will review your concern and respond within a reasonable time.
Changes to This Policy
AMC GLOBLE may update this Privacy Policy from time to time. The updated version will be published on our website and will apply from the date of publication.